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FREQUENTLY ASKED QUESTIONS

Why choose Gem factory India as our jewelry manufacturer?

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.

Priority Delivery For Next Day Delivery, orders placed Monday through Thursday before 4:00PM EST should be delivered the following day. Orders placed after 4:00PM EST will be processed and shipped the following business day. If you require Saturday delivery, please reach out to Mikimoto Client Services (contact@mikimotoamerica.com) to confirm availability.

Will be charged sales tax if I place an online order?

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: Arizona, California, Connecticut, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, Nevada, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, and Washington.

How can I make returns or exchanges?

Please visit our Shipping and Returns page to review our policy.

I have a question about a product that is only available at MIKIMOTO stores

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10 pm) or email.

What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets

  • Remounting pearls on rings, earrings, pendants and brooches

  • Resizing rings

  • Lengthening or shortening pearl strands, bracelets and pendant chains

  • Ordering lost earring backs or lost pearls

  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)

  • Matching half pair of earrings

How do I proceed if I have a repair?

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewelry from an authorized Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewelry, you can always contact any Mikimoto boutique or any authorized Mikimoto retailer for assistance. To find a location, please visit our store locator page.

If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight along with a printed completed copy of the MIKIMOTO REPAIR FORM. However, you may choose your own preferred shipping method as long as it is insured and traceable.

Does Mikimoto offer appraisals?. I How do Iget a Certificate of Valuation for my pearl jewelry?

KEY RESPONSIBILITIES

  • Identify, develop and manage all business opportunities. Map by identifying all buyers and influencers to create a constant string of revenues, achieving/exceeding the targets. Establish long term relationship with the senior exec staff and get support from ADI senior management in leveraging that constant relationship.

  • In collaboration with marketing, build a specific value proposition for the account.

  • Maintain accurate monthly forecast and sales opportunity pipeline Creation and execution of detailed sales plan to achieve revenue objectives.

  • Duties and responsibilities include developing and executing business partnership strategies

  • Responsibilities will cover all facets of strategic key account business development, identifying new market opportunities for partnerships, identifying partners, initiating conversations, enumerating requirements, negotiating terms, closing deals and support account receivables collection.

  • Focus on the development of national accounts with annual purchases of $....

  • Develop and maintain close working relationships with appropriate internal and external resources and partners.

  • Participate in account planning and strategy activity Understand and appropriately leverage sales and support resources

  • Maintain high level of knowledge of our product offerings, roadmaps, competition, pricing, market share, and key product differentiation

  • Work to increase awareness and interest in our products and solutions